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COVID-19 Response Update

A Note From Chief Executive Officer Ray Vitulli

 


To our Valued Allegiance Customers and Friends,

Allegiance Bank is committed to supporting your banking needs while providing a safe environment for our customers, bankers and the communities we serve. With the recent escalation of preventative recommendations by the CDC and the State of Texas to contain the coronavirus (COVID-19), Allegiance Bank will be implementing the following changes to our bank office operations, effective tomorrow, March 18, 2020:  

  • All 27 bank office locations will be open for business, with 24 of our locations being served by our drive-thru facilities and will accept limited meetings, by appointment only. Our 3 locations without drive-thru capabilities will provide service by appointment only.
  • We strongly encourage the use of our drive-thru facilities, ATMs, and night drop drawers. Our bankers are ready and look forward to serving you in this manner until we return to full lobby service.
  • Our electronic banking features are available to handle most every type of non-cash transaction from your desktop or mobile device. If you are not enrolled in electronic banking, you can find more information at AllegianceBank.com.  

 


It’s going to be a challenge for us not to greet you with a warm handshake, but we believe these steps will enable us to better allow you and our employees to practice social distancing.  

 

In addition, we have expanded the acceptance of electronic/scanned images for most documents that would normally require original signatures. In general, if you can take a picture of it…we will accept it.

 

Finally, we understand that this situation has created significant hardships for many of our customers. Much like Hurricane Harvey, we are all in this together, and we will get through this together. You can expect separate communication with details on what we are doing to assist our customers during these unprecedented times. If you are in need of assistance, please contact your banker as we are standing by, ready to help.  

We will continue to provide communication as information becomes available. We greatly appreciate your understanding and cooperation and look forward to returning to “business as usual” soon.

Ray Vitulli
Chief Executive Officer

Ray Vitulli CEO
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