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Banker Spotlight: Dian Jackson

At Allegiance Bank, our passion is to give back to the communities where we live and work. This starts internally with our bankers, and because of this, one of our primary goals is to foster a work environment that our team members enjoy being a part of. In today’s banker spotlight, we are proud to highlight an employee who has been a part of the Allegiance Bank team since its inception, Dian Jackson.

What She Does

Dian Jackson is one of the teller supervisors at our West Belt office responsible for Allegiance Bank’s day-to-day operations. This role includes scheduling at the teller line and most importantly, providing service to our customers “The Allegiance Way.” As an employee who has been with Allegiance Bank since day one, one thing she has noticed over time is the bank’s “ability to stay relevant in the changing market.” The reason Allegiance has been able to do, according to Dian, is through the prioritization of communication across all 27 locations to meet customer needs. She believes that the biggest contributing factor to the common goal of serving our customers to the best of our ability is the respect team members have for each other’s opinions and ideas. It is this respect that allows us to work well in adapting to new systems, products, and service standards.

Dian’s proudest accomplishment from her time at Allegiance is being a part of the original team from when we first opened our doors in 2007. What has contributed to Dian’s success in her role for over 15 years is her outgoing personality. If you have ever interacted with Dian, you know she’s a people person; she makes every customer laugh and immediately feel welcome at the bank while ensuring that transactions are completed with accuracy. Throughout her time, she has appreciated “the opportunity to grow by offering courses that have helped me grow as a person and use my skills to help my team members.” Her dedication to her team members has not gone unnoticed. Co-worker Veronica Green, Assistant Vice President and Office Manager at Allegiance Bank, has looked to her as “a great trainer, resource, and support to many offices and central offices.”

The Allegiance Way

For Dian, exemplifying “The Allegiance Way” means providing the highest level of customer service to both internal and external customers. To do so, she familiarizes herself with their needs and expectations to make each customer’s experience at Allegiance Bank an enjoyable one. As a leader, she believes it is imperative to lead by example and this means keeping up to date on the latest banking procedures and policies and treating each customer with the utmost respect.

Outside the Bank

Outside of the West Belt office, you can find Dian serving at her church as the team lead in the greeter’s ministry. To relax, Dian loves shopping, reading romantic novels, and watching movies on the Hallmark Channel. However, Dian’s greatest passion is her family, consisting of two older brothers, one younger brother, two daughters, six granddaughters, and a husband of 32 years. One of her favorite weekend activities is taking spontaneous trips with her niece, Tara, for lunch in cities such as San Antonio, Corpus Christi, and Austin.

 

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