COVID-19 RESPONSE

We're open for business, and
serving our customers and employees is a privilege.

We pledge to support your banking needs while providing a safe environment. While we are taking a phased approach to re-opening our lobbies, our bank locations are open for business via our drive-thru facilities, ATMs, night drop drawers and through our online banking features. Please see below for more information on how we are here to serve you.

CARES ACT: PPP

Information about the Paycheck Protection Program.

LOCATIONS

Updates about our bank locations.

RESOURCES

Suggested resources for additional guidance.

Locations

We are committed to supporting your banking needs while providing a safe environment. Our bank locations are open for business via our drive-thru facilities where available, ATMs, night drop drawers and through our online & mobile banking services. Additional phased opening details are located in the dropdowns below.  As always, we are here to serve you.

 

As a reminder: Please only enter one of our bank office locations if in the last 14 days you have NOT experienced flu-like symptoms, been in contact with someone who has COVID-19, or traveled outside of the U.S. and/or traveled by cruise.  If one or more of these apply, we ask that you please meet with a banker by phone, email or video conference.

As of May 27, we began re-opening our bank lobbies with a phased approach and will continue throughout the next several weeks, working towards all 27 bank lobbies being open in early August (subject to change).  During this phase-in period, we hope to also announce the grand opening of our 28th bank location (East End) located at 2929 Navigation in Houston.

 

This re-opening plan has been carefully created by our Pandemic Response Team and will follow the guidance provided by the CDC and our local, state and national governments. We will post lobby information for our locations on this page, so please continue to check back for the latest updates.

The safety of you, our bankers, and our bank office visitors remains our top priority. We have designated a COVID-19 Safety Coordinator for each bank office to enhance our safety protocols to further protect you and our employees.

 

Our bankers have been following health and safety protocols since COVID was declared a pandemic, including temperature screenings prior to entering any of our bank offices or departments. When entering any of our bank lobbies, you will notice some significant changes for extra levels of precaution, including limits on customer and visitor capacity, social distancing signs, protective glass at the teller lines, and mask protocol.

  • Social Distancing: Maintain social distancing and adhere to the 6-foot rule. To support this, we have limited capacity in our lobbies which will vary depending on each bank office. The maximum capacity for each office will be posted outside the lobby entrance.
  • Face Coverings: Please remove your face covering/mask upon entry.
    • If social distancing cannot be maintained, please place your face covering/mask back on upon entering the lobby.
    • If you do not have one, disposable masks are available inside for all customers and visitors.
    • You may be asked to remove your mask to verify your identity for certain transactions.
    • For the safety of our bankers and customers, we ask that if wearing your own mask, it is appropriate and covers only your nose and mouth. If any mask is deemed to pose a safety threat, you will be asked to remove and replace with a bank-issued disposable mask.
  • Hand Sanitizer: Sanitize hands upon entry and exit. We will have sanitizer available throughout the bank office for your use.
  • Increased Cleaning: We clean and disinfect throughout the day.
  • Communication: The expectations outlined above will be written and made available to review at each bank office. Our designated COVID-19 Safety Coordinators will have ultimate responsibility for implementation of safety protocols in each location.

If applicable, please note that locations temporarily closed will be listed here. In the event of a closure, you are welcome to visit any of our other locations.

Open Locations with Limited Lobby Capacity AND Drive-Thru Services (where available): Anahuac, Antoine, Beaumont, Bellaire, Brookshire, Clear Lake, Conroe, Dayton, East End, Galleria, Heights, Katy, Katy Pin Oak, Kirby, Liberty, Memorial Spring Branch, Northwest Freeway at Gessner, Stafford, The Woodlands, Town & Country, and Woodway.

*Please note: all other offices are open for business via our drive-thru facilities where available

Allegiance Bank Resources

Today and every day, it's our unwavering pledge to help you meet your financial goals. If you have a question about how to navigate a specific banking need, please contact us. As always, we are here to serve you.

Have you signed up for online banking yet? Online banking is available 24/7 to make deposits, transfer funds, make payments and more. You can learn more and sign up here. You can also check out our eBanking support video library.

Allegiance Bank offers mobile and tablet banking services available for Apple or Android devices. View and track your accounts anytime, plus get up-to-the-minute activity for all of your accounts. You can download the applications here. 

Now more than ever, we know there’s a lot in life that we just can’t control. Being vigilant about protecting yourself against potential fraud doesn’t have to be one of those things.

That’s why we’re rolling out SecurLOCK Equip, technology that actively engages you in the transaction process through customized card controls and real-time notifications. It's an easy, convenient way to help prevent debit card fraud, control spending and review transactions. Learn more here.

We are committed to helping you pave a path toward a secure financial future. And that begins with a solid understanding of key financial concepts, such as savings, investing, mortgages, overdraft, credit cards, credit scores, financing higher education, and much more.

Access our free financial education resources here.

External Resources

To learn more about Coronavirus Tax Relief and Economic Impact Payments, visit the IRS page here

Allegiance Bank COVID-19 Updates

Challenging Times

A Note From the Chairman | In partnership with the Houston Food Bank, Allegiance Bank is helping to provide one million meals to the communities we serve.

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CARES ACT: Paycheck Protection Program (PPP)

With the signing of the CARES Act (the “Act”) into law on Friday, March 27, we have updated our SBA page to provide information on the SBA Paycheck Protection Program (PPP).

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COVID-19 Response Update

Allegiance Bank remains open during the Stay Home, Work Safe Order issued by several counties in the Houston region as financial institutions have been deemed a Critical Infrastructure Sector.

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COVID-19 Response Update

As we enter the weekend, we wanted to provide communication on several items related to the coronavirus (COVID-19) pandemic and Allegiance Bank’s response to this ever-changing situation.

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One Thing for Certain

A Note From the Chairman: we are thankful for our customers and the opportunity you have given us to be your bank, especially in times like these.

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COVID-19 Response Update

Allegiance Bank is closely monitoring the coronavirus situation and will be implementing the following changes to our bank office operations, effective March 18, 2020.

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Allegiance Bank Coronavirus Response

Allegiance Bank is closely monitoring the coronavirus situation will provide regular communication to handle your banking needs while providing a safe and healthy environment for our bankers, clients, and all we serve.

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